We make refunds by BACS transfer or to your credit or debit card (where possible). We will always try to refund you in the same method in which your payment was made. Refunds are always made to you unless you specify otherwise.
Subscriptions
We will only refund your subscription:
- For overpayment - £20 or less will be carried over and offset against the following year's subscription unless your refund is more than the next year's subscription
- You can show that the payment was made in error
- If a member passes away and the estate requests a pro-rata subscription refund
- We agreed to the refund after an appeal
We will not refund any subscription you paid for the same year you resigned from your membership.
Membership
We will only refund administration fee or subscription arrears if you:
- Overpaid
Planning theory and practice
We provide four issues for Planning Theory and Practice each year. We will refund for any issues we have not yet released.
RTPI Trust donations
We can only refund donations to the RTPI Trust if:
- The donor can show that the donation was made in error
- We agreed to make the refund after an appeal