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Subscription queries

I am having trouble getting through to the Subscriptions Team

RTPI has recently issued over 20,000 subscription notices. The Subscriptions Team is currently receiving a high volume of telephone calls which means its lines may be busy. Please call again later or, alternatively, contact the Team by email. Members wishing to make a payment can do so online. An answer to most queries may be found by looking at the help pages under the Subscription and Fees section of this website.

I am waiting for a reply to an email I have sent.

An answer to most queries may be found by looking at the help pages under the Subscription and Fees section of this website.

RTPI seems to have no record of my payment

Employer payments


If you asked your employer to pay your subscription please ask them to ensure payment has been made.

Cheques


If payment was made by cheque, please obtain the following details before contacting the Subscriptions Team:
  • the date the cheque was sent to RTPI
  • the actual amount of the cheque (it could be paying other members' subscriptions)
  • the date the cheque was cashed on your employer's bank statement

If after giving this detail to the Subscription Team the payment still cannot be found then the Team will ask you to obtain the returned cheque from the payer's bank. This will have detail on the back of the cheque which help the Team trace the payment.

BACS


If payment was made by BACS, please obtain the following details before contacting the Subscriptions Team
  • the date the payment is expected to reach RTPI
  • the actual amount of the payment (it could be paying other members' subscriptions)
  • the sort code and account number used to make payment to

If sort code 50-00-00 or 40-42-18 was used then the payment has been made in error. The payment was likely to have been made to Kaplan Hawksmere trading as RTPI Conferences. Please call the Kaplan Hawksmere finance team on 0191 434 0554 and ask for the payment to be returned. The correct BACS details that should be used can be found here.

If sort code 42-93-73 was used then the payment was made in error. This sort code was taken wrongly from the subscription notice bank giro credit slip. There is a probability that payment has been returned to the payer's bank account so please ask your employer to look. Otherwise, the Subscription Team will look for it - it may have to contact RTPI's bank to look for it. Please ensure the correct BACS details are used in future.

Personal Payments


If paid by cheque, please provide the Subscription Team the following details:
  • The date the cheque was sent to RTPI
  • The actual amount of the cheque
  • The date the cheque was cashed on your bank statement

If paid by on-line banking, please provide the Subscriptions Team the following details:

  • the date payment was made
  • the actual amount of the payment
  • the sort code and account number used to make payment to
  • the reference used when making payment - it is quite possible that the payment has been received but the identity of the payer cannot be established. The payment reference should be in the form of your membership number first, your surname second then your intials last.

If you paid on-line, please provide the Subscription Team the following details:

  • the date payment was made
  • the actual amount of the payment

Please look at the receipt that would have been emailed to you by PayPal. Was the payment made as a Subscription payment or and Adminstration Fee payment? If it was the latter then the payment will not have been applied to against your subscription account. Please pay future subscriptions on-line here.

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