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Event Booking FAQs

FAQs

Booking onto an Event

 

Logging in to book member places

Payment

Cancellations and Transfers

 


Booking onto an Event

Can I book more than one person onto an event?

Yes, in most cases you can book several places at an event in a single transaction, assuming there are places available.  

Can I book onto more than one event at a time?

Yes. Currently the system only allows for bookings to be made one event at a time. To make further bookings, simply return to the events calendar and repeat the process for any other events you wish to book places at.

How do I know if my booking has been successful?

Once you have completed the online booking process and entered your payment details via PayPal, a receipt will be emailed to you confirming your place and that your payment has been successful.

What do I do if an event is shown as full?

When an event is marked as 'Fully Booked' you can contact your regional coordinator and request to be put onto the event's waiting list.  If a place becomes available you will be contacted and given the option to book if you still wish to.  

I don't have an email address, can I still book online?

A valid email address is required in order for us to reconfirm the booking online.  If you do not have an email address, please contact your regional coordinator to enquire about booking.

Do I have to use the online booking system?

The online booking system is the easiest way to book a place, however if you do not wish to use the online booking system, or are experiencing difficulties you can contact your regional coordinator to book a place.


Logging In

I do not have my membership number

This number will be on your membership card. If you have not received your membership card or you require a replacement, contact our Membership team:

I've forgotten my password

Please click on forgotten password and you will be emailed a reminder/new one 

I am not a Member of the RTPI - am I still able to register for the event online?

Yes.  If an event is open to non-members, there will be a non-member category for bookings, or a single category for both members and non-members.

 I am not a Member of the RTPI –but I wish to make a booking for someone who is.  How can I book at the reduced rate?

To book places at the reduced RTPI member rate, you will need to log in using an RTPI member's membership number and password.

Payment

Why have I been redirected to PayPal?

In order for the RTPI to accept payment by credit and debit cards online the payments must go through an ISP (Internet Service Provider). PayPal has been chosen as our Internet Service Provider. You will be automatically redirected to PayPal's site to complete your payment.

Do I need to sign up for a PayPal account?

No, so long as you have not completed more than 10 PayPal transactions using the same card.    

When will I receive my receipt?

Once you have registered for an event using our online booking system, a receipt will be emailed to you confirming your payment and place. The receipt will be sent to the email address you provided at the time of your booking


Cancellations and Transfers

How do I cancel my place on the event?

Once a booking has been made, it is necessary to contact your regional coordinator to cancel your place.  Standard terms and conditions apply at the time of booking.

 Can I transfer my place at an event to someone else?

Yes.  You will need to notify your regional coordinator of this change.  There may be an additional charge if the replacement delegate is not eligible for the place booked e.g. if a non-member is attending in place of an RTPI member.

Can I transfer my booking to another event?

If you are unable to attend an event you have booked and paid for and would like to transfer to another event, please contact your regional coordinator who will advise if this is possible.


Do you need further help? 

Contact your regional coordinator